top of page

Shipping & Returns

Shipping Policy

We offer free shipping in the United States, United Kingdom and Canada for most of our products. For products with paid shipping we clearly mark that before you pay. Usually we offer express 7-day delivery and standard 14-day delivery.

 

We don't offer free shipping to Rest of the World. The shipping is paid for by the customer and the shipping time is clearly mentioned before the customer pays.

 

You can look at your orders tracking information with our track your order page. Right now, get shipping information on your please contact us at:

borseluxe@yahoo.com

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at borseluxe@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at borseluxe@yahoo.com.


 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.


 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

bottom of page